Scott · Your next move

Chadd started as a lot associate at Home Depot and worked his way to store manager. Along the way, he worked in fulfillment, sales, and several departments. By the time he was responsible for the store, he’d seen how decisions made in one part of it landed in another.

You can learn some of that at your dealership this week. Think about the last customer who called after delivery asking when their promised accessory would be installed. You may remember putting it in the deal. Ask someone in parts or service how they find out what was promised, who orders it, and who calls the customer when it comes in. You might discover that the part was sitting on a shelf and everybody thought somebody else had made the call.

With your manager’s okay, try a clearer handoff on the next few deliveries. Write down what was promised, who owns it, and when the customer should hear from the store. Then ask service whether the change helped them. That’s a story you can take into a promotion conversation. You saw where two departments were losing track of something and helped them fix it.

Source inspiration — Chadd’s career growth story, The Home Depot.